Is Your Ring Event History Missing

While you’ve been away, all of your Ring’s motion events have been recorded in your event history. To keep track of everything, from delivery to security, this is a terrific tool to use. When events begin to vanish from your past, what do you do?

Many Ring users don’t know much about Ring’s event history. Here, we’ll take a look at all the things that may leave a gap in your Ring memory. Your Ring event history will be well-understood after reading this article’s last section.

Your event history will always be incomplete since Ring devices do not record 24 hours a day. There are times when your event history may be missing vital information because of poor privacy and motion zone settings. Wi-Fi difficulties, glitches in the Ring app, and problems with shared users might also cause missing event history.

The time has finally come.

Your First Hands-On Experience With Ring Doorbells And CCTV

Ring is a well-known name in the smart home security industry. For their Ring doorbell, which is constantly mentioned in the media and is becoming a more familiar sight in communities around the nation, they’re certainly well-known

There are several more security cameras and smart home gadgets made by Ring, which is owned by Amazon. In addition, there’s a Ring app that links all of these devices and serves as a single center for monitoring your smart home security systems. This component of the Ring app is critical since it keeps track of all of your significant events.

You can view alerts and a picture of what occurred in the event history area of a Ring app for any movement spotted by your Ring cameras:

The Ring app’s event history chronology

One of the most essential benefits of Ring cameras is the ability to see what’s going on around your house even if you’re not there.

How often does Ring record? As a result, most timeline gaps are caused by this.

For those who are unfamiliar with Ring cameras, this is typically a source of perplexity. Ring cameras and doorbells do not record continuously. However, they are constantly monitoring for movement and are ready to record at any moment of the day.

You may choose from two options in this situation. Detection of motion is Ring’s primary goal. The Ring camera will begin recording as soon as it senses movement. At first glance, this may look a bit complicated. You may think of Ring’s motion detector and Ring’s recording camera as two independent devices with two distinct tasks.

When you dig at Ring’s motion detection system, it becomes much evident. Motion detection in Ring is based on a passive infrared technology. This just detects temperature variations and is not intended to capture video footage.

In order to go close to recording 24 hours a day, you may enable snapshots, which is a workaround.

In order to record 2/47, you must enable Snapshots.

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It is one of the most useful capabilities of Ring devices to take snapshots of your surroundings. A future where you can record continuously without using up all the storage capacity required to save hundreds of hours of footage is possible.

Snapshots, as the name implies, take pictures. It uploads photographs to your event history at a predetermined period (by default, this is once every minute). Whether or not motion is detected, your Ring gadget will still capture these pictures. Even if there isn’t a motion event to trigger recording, this is a terrific method for you to get a feel of what’s going on.

Depending on your needs, you may choose to take snapshots every 30 seconds or every 3 minutes. Every minute, you’ll receive two photos if you choose the 30-second interval. When your Ring camera is directed at anything, you’ll get a time-lapse video.

Ring’s Recordings Have Issues

Ring, like every other piece of technology, has its flaws. If your Ring camera begins to lose events, there are several possibilities. First, let’s take a look at some of the most frequent reasons why Ring cameras aren’t capturing any video at all.

Troubleshooting a Ring Recorder: The Basics

Before doing anything on your Ring device, there are a few fundamental troubleshooting procedures you should follow. In the “Is it plugged in?” stage of problem-solving, you may think about these. To avoid wasting time on more complicated solutions, go through this checklist first.

If your Ring is experiencing problems capturing video, try the following fast fixes.

Please double-check that your Ring cameras are set up correctly in your Ring app before using them!

You should check to make sure that your Ring devices are powered up and not unplugged or depleted of their battery.

Remove the issue Re-add devices by ringing them via your app first.

Remove your Ring device from the wall and hold down the orange reset button on the rear for 10 seconds to perform a factory reset of the device.

Reinstall the Ring app once it has been removed.

Recheck the subscription plan for Ring Protect.

Problems With The Ring And The Wi-Fi Network

error message: “WiFi is not functioning properly.”

A strong Wi-Fi connection is required to capture video from either a Ring doorbell or a Ring camera.

There will be nothing in your event history if you don’t have a strong enough Wi-Fi connection for the Ring to relay video to its central servers. Because of this, there might be a number of possibilities:

Start by checking whether any of your Ring devices are near or far from a Wi-Fi signal range. Ring doorbells and other outside cameras frequently have this problem. You should make sure that wherever you chose to put your Ring gadget, it has a strong signal.

An out-of-date Wi-Fi network may also be a problem. Your internet service provider or your Wi-Fi router might be the cause of this. Streaming video consumes a lot of bandwidth and data storage space. Your wireless network must be able to handle it.

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Things like firewalls and virtual private networks (VPNs) are also important. It’s possible to install a wide range of popular (and some would argue, vital) security applications. But they may be a problem for smart gadgets that need to remain connected. To ensure that your smart devices are able to communicate with your network, you should verify your VPN’s firewall settings.

The privacy and motion zones of your ring should be checked out.

When it comes to your smart gadgets, nothing is more critical than maintaining your personal data’s confidentiality. To maintain complete control over what and when you record, you’ll want to choose a system that lets you set specific parameters. Ring has introduced Privacy Zones and Motion Zones to its settings in order to offer you more control over how your Ring device captures information.

Zones of Seclusion

Ring’s Privacy Zones feature lets you cover certain areas of the recording screen with a black rectangle. A black rectangle will be added to the video that blocks out a portion of it. A neighbor’s front door may benefit from this, for example.

Showing the blacked-out privacy zone in Ring motion recording video

Alternatively, you may create a black rectangle that covers most of your Ring recording screen by mistake. As long as you’re in your privacy settings, you’ll be able to update your private zones. You’ll be able to add and remove rectangles as you choose.

Zones of Movement.

Adding Motion Zones to your home is an additional privacy feature. Similar to privacy zones, but with a distinct purpose, they operate.

You may instruct your Ring gadget where to concentrate on motion using Motion Zones. If you live on a busy roadway, you can utilize Motion Zones to your advantage. It is possible to set your Ring device to exclusively alert you to events that occurred in your own yard, driveway or pathway, while ignoring the passing traffic.

It’s possible to create your Motion Zones in such a manner that they disable all event alerts, just as it is with Privacy Zones.

Multiple zones allow you to fine-tune your Ring Doorbell Pro’s powerful motion detection capability.

Using the Motion Settings menu, you may change your motion zones at any time. It’s a good idea to bear in mind the following points. Motion Zones, as opposed to Privacy Zones, require you to create various boxes or shapes where you wish to record video. You don’t have to stick to rectangles when creating Motion Zones.

Reasons For Which The Ring Doesn’t Display An Event Log

Your event history is the next topic we will discuss.

There are a number of reasons why your Ring device’s event history may not include all of the data it is gathering. Problems with the app, Ring server, or shared users are all possibilities. As a first step, let’s address each of these issues separately.

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There are issues with the Ring application

Using the Ring app is much like using any other software on your mobile device. The more time you spend in the game, the more likely you are to become a bit unstable.

Android phones provide the ability to erase the data and cache associated with certain apps.

Cache clearing in the Ring app is the simplest and least intrusive method. It varies from device to device, however there is a basic rule to fast clean your device cache.

Go to the Settings menu on your smartphone.

Go to the Storage Area (or applications)

Find the Ring app on your phone.

Remove the cache from your browser.

You may think of your device’s cache as a temporary memory store that improves your device’s performance. Cache data may, on occasion, create issues with the device’s operation. Performing a cache clean-up is a good way to start again on your smartphone.

Uninstalling and reinstalling your Ring program may be necessary if clearing your cache does not work. To get the most out of your Ring gadget, be sure to reboot your phone after installing it.

Check The Status Of The Ring Servers

Your Ring camera isn’t capturing footage on your computer or mobile device. That footage is being sent to Ring servers, where it will be stored. Your event history will be erased if the Ring servers go down.

Ring server faults can’t be fixed by end users, which is a bummer. The good news is that since Amazon owns Ring, any server problems are rapidly resolved. Awaiting Ring’s IT and engineering staff to finish up their own investigations and repairs is the only downside to this workaround.

The Ring server status webpage allows you to keep tabs on the health of Ring’s servers.

The Ring Event History Timeline and Shared User Access

You may be surprised to learn that you may make your Ring gadget available to as many people as you choose.

My Ring cameras and doorbells may be accessed by those who have shared access.

The following are some things to bear in mind while adding more Ring users. The most critical aspect is that new users will not be able to modify many of the default configurations. The Ring of that historical chronology, on the other hand, is accessible.

Each account has its own configuration options, so you have complete control over this aspect of your online experience. Make sure that the event history timeline is enabled for the account you wish to use this feature on in the account settings of the app.

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